Answering service for immigration lawyers
For an immigration firm, LexFlo's receptionist asks whether anyone is in custody (ICE detention counts) and whether there is a hearing or deadline, marks detention as urgent in the attorney's email, switches to Spanish if the caller does, and books the consultation on the call. $199 a month with 300 call minutes included, then $0.35 a minute, up to a monthly cap you set. No setup fee.
What Sara asks on an immigration call
- The caller's first and last name.
- The best callback number, read back to the caller to confirm.
- What is going on, in the caller's own words.
- An email address for the confirmation, spelled back once.
- Whether anyone is in custody right now.
- Whether there is a court date or deadline coming up.
Then Sara offers one open time on the firm's calendar and books it. For firms using our guarded booking setup, callers whose details don't match the contact on file are referred to the office for scheduling. The caller gets a confirmation email when a booking succeeds, and the attorney gets the summary and transcript after every call.
When a call is marked urgent
A call is marked urgent when someone is in jail or detention right now (ICE detention counts), was arrested today, has a court date within 48 hours, or the caller says it is an emergency. The attorney's email for that call is marked URGENT.
What she leaves to the attorney
- Immigration status is never asked unless the matter is about immigration, and consequences are never estimated.
- Filing deadlines and response deadlines: never stated or calculated.
- A-numbers and Social Security numbers: never requested.
Questions
Does it speak Spanish?
Yes. Sara speaks English, and if the caller speaks Spanish or asks for it she switches and stays in Spanish for the rest of the call, booking included.
A caller says their brother is in ICE detention. Is that urgent?
Yes. Detention right now counts as custody, so the attorney's email for that call is marked URGENT and carries the caller's message.
What does it cost?
$199 a month with 300 call minutes included, then $0.35 a minute, up to a monthly cap you set. No setup fee.
What goes to the office instead of being booked?
For firms using our guarded booking setup, callers whose details don't match the contact on file are referred to the office for scheduling. Changes to an existing consultation, callers using someone else's phone, and matters the firm doesn't take go to the office.
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Other practice areas
Common questions
- How do law firms answer calls after hours?
- How do solo law firms stop missing calls?
- Can an answering service book consultations on my calendar?
- Do I need a new phone number for an answering service?
Last updated 2026-10-21. This page describes LexFlo's own receptionist and is not legal advice.