How do solo law firms stop missing calls?
In a 2025 study of 1,200 calls to small and mid-sized U.S. law firms, 35% went unanswered during business hours (Law Leaders, "Silent Lines" study (1,200 calls to small and mid-sized U.S. firms, Aug 2025)). A solo firm stops missing calls by making sure something answers every time: a person, a service, or an automated receptionist. LexFlo's receptionist answers the calls you forward to it, takes the caller's details, and books a consultation; the office handles the exceptions.
Why calls get missed
- You are in court, in a consultation, or on another call. The next caller gets voicemail.
- Calls come in after hours and on weekends, when people finally have time to call a lawyer.
- Lunch, commutes, and the fifteen minutes between everything else.
The fix, in order of cost
- Hire a receptionist: the most flexible option and the most expensive, and still gone at 5 pm.
- Live answering service: $300 to $900 a month for typical coverage (Alert Communications, "How much does a legal answering service cost?" (Oct 2026)).
- LexFlo: $199 a month with 300 call minutes included, then $0.35 a minute, up to a monthly cap you set. No setup fee.
What a missed call costs
Put your own number on it: your average fee for a new matter, times the share of callers who would have hired you. We do not publish a made-up conversion rate; use yours.
What LexFlo leaves to the office
For firms using our guarded booking setup, callers whose details don't match the contact on file are referred to the office for scheduling. Changes to an existing consultation, callers using someone else's phone, and matters the firm doesn't take go to the office.
Questions
Can I keep answering calls myself when I can?
Yes. Forward only the calls you do not pick up. Sara answers the rest.
What do I get after each call?
An email with the summary, the transcript and the caller's details. Urgent calls are marked in the subject line. Booked consultations appear on your calendar, and the caller gets a separate confirmation.
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Related
- How do law firms answer calls after hours?
- Can an answering service book consultations on my calendar?
- Do I need a new phone number for an answering service?
- Answering service for criminal defense lawyers
- Answering service for immigration lawyers
- Answering service for personal injury lawyers
- Answering service for family law attorneys
Sources
- Law Leaders, "Silent Lines" study (1,200 calls to small and mid-sized U.S. firms, Aug 2025) (checked 2026-10-20)
- Alert Communications, "How much does a legal answering service cost?" (Oct 2026) (checked 2026-10-20)
Last updated 2026-10-21. Prices and behavior described here are LexFlo's own unless a source is cited. This page is not legal advice.